Hi,

I bought a new washing machined in Feb '16, invoice attached, inspite of calling for 7 days no one came to install and give demo for my washing machine. I got it installed on own.

Now that the product is in warranty, I was facing problem of water not draining, but the nightmare of my life started from 3rd july unlimited calls, entire day waiting for a person to call or attend my complaint.

Complaint number 1000211261 registered with IFB customer care on 3rd of July, the person visited on 5th without calling me and my elderly mom was at residence, he told all false stories that rain water has gone in washing machine, where as machine is kept in covered balcony and water can not reach at any point and went back without telling anything. After that he did not tell her anything and nor spoke to me nor left his contact number, so I don't know even who visited my place and now its 10th July, I am continuously calling your customer support and they say sorry to me for inconvenience but still none has turned up. I called on 6th spoke with Parveen, 9th with Abdul, 10th with Samwat. Samwat gave me contact number of – K P Aggarwal (S M Enterprises, Laxmi Nagar), which is 24 hours not reachable. I never knew I had to go through hell for in warranty machine, to even get the complaint resolved.