Many people were excited when MNP or Mobile number portability was launched in India. But the truth is that most of the MNP requests don't go through and people lose the money they spent for purchasing new SIM card, security deposit amd MNP charges. While most of the subscribers complaint about hurdles that original service provider creates in MNP process, The situation is reverse in Airtel.
Airtel staff is incompetent to make extra effort in following up your case with your current service provider. They don't seem to be sending 2nd request to MCH (Mobile clearing house) to get the number ported in...
The case in question is the MNP request for porting out my number ********32 from Vodafone to Airtel. It was requested on January 22, 2011 at Jammu (India) and the UPC number provided to me was:
VJ111281
Now, its been almost 2 months now and I am still stuck with Vodafone. And Airtel is not doing anything.
When I reported, all I received was an assurance from airtel presence but nothing thereafter.
When I reported this issue initially on http://consumercomplaintsforum.org/ , I received several emails from Vodafone staff and even their Nodal officer assuring me that they are not stopping the MNP. On the other hand i have not heard anything from airtel who have my money to process the MNP.!
See Details of this complaint at http://consumercomplaintsforum.org/mnp-from-vodafone-to-airtel-stuck-even-after-2-months/
Is Airtel Listening !
An email communication has been sent to AIRTEL on March 28, 2011, 3:03 pm
Hi Lovney,
Thanks for writing in to us, and for the time on our call. As per our conversation, the port out request was rejected due to the outstanding amount in your bill, which has been rectified. There are no further issues to be cleared, hence we kindly request you to re-generate the UPC for porting and approach your recipient operator for further assistance. Please email us at vodafonecare.jk@vodafone.com for any further assistance, and we'll do our best to help.
Regards,
Vodafone Customer Care, Jammu & Kashmir