Dear Sir, I bought a Dell Vostro 2520 on Dt: 07.06.2013 online with vide Service Tag No. 73MHBX1 with 3 years warranty. This laptop had good sound but one day I start laptop, the sound was very low from Starting the Laptop. I contact to Dell Tech. Assist. and send email to dell also. He (Ali) told me that you used VLC media player so warranty is void now you will pay rs. 1200/- for these speakers. You will surprise to know that I have never used VLC player or other player except Windows media player. What’s rubbish. The Dell is now extricate himself from this issue. Dell or product seller never told me to not install any software and No guidelines in warranty manual is being described. My laptop is brand new only 2 months old and this problem occur I also read a same issue on this forum with same Dell model. So I suggest all laptop buyer to not purchase Dell laptop because Dell will harass on the time of warranty issue.
This comments for those who visit this page. In above complaint, it is clear that How Dell customer care harass you on warranted product as newest only 2 months Old. So I suggest to all buyer of Dell that They should not purchase this brand because You will face many many problems. 1st that, it is uncertain that which software can damage your laptop. If you install MS Office which is necessary in Computer/ Laptop and if any problem like Screen/ BIOS or any that Dell can say that this problem occurred due to MS Office so we can not repair on warranty basis. Whats rubbish... Kindly mind this complaint before buying any Dell Product. I am going to consumer court and also know that I will face many problem to resolve this issue but you all can understand my situation with brand new laptop buyer.
I read the link already before posting this complaint.
But software may be installed if I bought laptop then how a software (Single party or third party) can destroy laptop any parts. Seller or website not told about to not use any special software.
i like'd dell laptop pls shop dell laptop.