dell laptop purchased on 26/12/2013 from E huts Nehru place new Delhi
vOSTRO 1550 srvice tag no- 3T13PT1, EXP service code- ********41
since purchase i have faced a lot of problems related with the hardware of this laptop, i had purchased this laptop keeping in mind that i may get instant service without wasting enough time and money but the results are not satisfactory, there was a problem with DISPLAY,DVD WRITER which i reported to ur mail id and i even got reply Handle excellence team 1 month above give no any solution i had to wait for a long time.
subhash
(bihar)
Hi Subhash,
Hello, I am Gautam from the Dell Social Media outreach team.
Sincere apologies for the trouble you have been through and I appreciate the detailed explanation regarding the issue.
I see that this case has been escalated to our Resolution team and they have already raised a request for the system replacement. System replacement team is working on the case and will deliver the system shortly. I will also keep a personal follow up on this from my end. Be Rest assured we will provide you the best possible resolution. Please feel free to reach out to me if you face any issue. You may reach me at Gautam_Hardat@dell.com. I shall be glad to assist you further.
We would recommend you do not post your private information on a public forum.
Thanks & Regards
Dell_Gautam_H
Dell Social Media Responder
Hello, I am Nitika from the Dell Social Media outreach team.
Please accept our apologies for any inconvenience faced
As per the Service Tag we have provided you system replacement & you have alreday confirmed that your issue is fixed.
If in case you do face any challenges in the process, please feel free to contact me directly by sending me a reply to this blog or by marking me an email
nitika_kukreti@dell.com
We would recommend you do not post your private information on a public forum and if in incase any specific contact details need to be shared.
Thanks & Regards
DELL_NITIKA_K
Dell Social Media Responder