Kind Atten: Appellate HelpDesk - Airtel

Re: Deduction of 20 paise for NET uses (Mob: +91 ********38)

Sir/Madam,

Regretfully I would like to inform you that yesterday night I kept my mobile on my table before I went to bed at 11 p.m. I mostly got up late i.e. 8 a.m. daily and today also I got up at 8 a.m. and checked my mobile screen, as usual. I got that there was a flash message regarding deduction of 20 paise for NET uses when my mobile was idly kept on table.

I immediately called to you FUNNY TYPE CUSTOMER CARE EXECUTIVE and asked about the deduction at 08:05 a.m. She was not able to help me out so she transferred my call to your PRINCESS TYPE SUPERVISOR regarding the issue. She was not ready to listen anything while I was explaining her that Data is already disabled, GPRS setting is not saved and I never use net in my mobile but I was told that I am giving her the wrong details.

I was really surprised!! Mr. Airtel, as your company is pioneer one, I would like to state you that I am using Airtel SIM when incoming calls were for Rs. 8/- per call. That particular customer care executive and supervisor must be aware that they are child behind me.

Anyways, I would like to retain your kind attention regarding the DISGUSTING ATTITUDE AND SERVICES PROVIDED by you and your customer care. The points are as follows:

1. As per your genius customer care executive and supervisor, I was wrong because the deductions were made for NET uses and no wrong deductions were made (twice). So, Mr. Airtel, would you like to state that who told you that MACHINES are not wrong at all or who told you HUMAN BEINGS are wrong always?

2. When GPRS is not enabled, Data is Disabled, WiFi is off then can you explain how theses deductions were made and for what??

3. Do you think you and your executives are more valuable than your customers?? I think you are tired with your business now that's why your customers are no more important for you and your executives? Am I right?

4. I am using this SIM, number mentioned in subject line, since 2005 and 2-3 times I have faced these type of DISGUSTING things which have made me really puzzled.

5. As your Airtel company is on top, so don't you think it all because of your customers only?? Do you think without your customers you could be able to achieve these top ranking communication company in India, hence, your customer care executives are not ready to listen anything?

6. So, would you like to tell me you are only made for GATHER INCOME from your company, make some wrong deductions from customers' balances or you are following some COMPANY ACT regulations like SOCIAL WELFARE, ECO FRIENDLY, CUSTOMER FRIENDLY and so on also?

There are so many things I want to explain you. But in short, if you are getting me clearly then I think it's more than enough.

And, I am only instructing you to do these few things:

1. You have to revert back my deductions of 20/- paise without any further discussion about the matter because definitely the deductions were made due to your fault.

2. You have to disable all the VAS and GPRS or any other FRUSTRATING THINGS, as your customer care executive and supervisor have already denied to do so.
3. You have to value your customers' time and money, as your customers are GOD for you otherwise you are nothing..

HOPE, IN FUTURE I WON'T FACE THESE TYPE OF DISGUSTING THING AND ATTITUDE OF YOUR CUSTOMER CARE EXECUTIVE AND WILL GET BACK MY MONEY AT THE EARLIEST.

Thanks

Pritesh Kumar
Kindly make call to my alternate number +91 ********51 because the said number (+91 ********38) is in ROAMING right now.