Airtel Telemedia Services - Airtel prepaid connection
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Complaint by: shaktisinh on September 12, 2010, 5:24 pm in Mobile Service Providers

I am using one pre paid card (*****32920)of airtel from last nine month.

but last week airtel stop my service and when i contact customer care, as per him my identity proof is not proper.

if my identity proof is not proper than why they started my service nine month ago.

Complainant's Goal: restart my service
Complainant's Target: Airtel Telemedia Services
Complaint Location: India › Gujarat › Jamnagar
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Recent Comments
3.
Tue, 28 Sep 2010 - Business Reply from - Airtel (Airtel Telemedia Services)

Dear shaktisinh,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

Regards,
Rakesh Ranga
Airtel Customer Service Team

2.
Tue, 14 Sep 2010 - Business Reply from - airtel_presence (Airtel Telemedia Services)

Dear Shaktisinh ,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Kumar
Airtel Customer Service Team

1.
Sun, 12 Sep 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to AIRTEL on September 12, 2010, 5:24 pm