Airtel West Bengal - Activation of VAS and money deduction (Mobile Number +91 9831597138)
Contact Complainant     1036 Views     Report Spam  
Complaint by: pritesh571982 on December 12, 2014, 11:12 am in Telecommunications

Regretfully I would like to inform you that I got a Service Message today in the morning at 9:00 AM. The contents are as follows:

"Internet Usage 09MB
Main Balance 26.88 INR".

Deduction made 10 Paise only

In view of the above, I would like to state you that I am using +91 ********38 number since 2005 and I have never activated Internet Pack in the said number. Even, I have never faced this type of disgusting services in the past 10 years.

I would also like to inform you that the said number is being ROAMED since 2009.

You are, therefore, requested to look into the matter and deactivate all VAS (if any) and deactivate GPRS (if enabled by your side automatically) at the earliest and refund the same i.e. .10/- at the earliest.

You are also requested to contact me using my alternate number +91 ********51 regarding any clarification.

An early action in the matter is highly solicited...

Requested to make communication with my Alternate Number +91 ********51

Complainant's Goal: Deactivation of all VAS and refund of deducted money
Complainant's Target: Airtel West Bengal
Complaint Location: India › West Bengal
Would you like to Comment on this Complaint?
By clicking "Post Comment" button, you agree to our Terms of Services and Privacy Policy
Recent Comments
2.
Mon, 15 Dec 2014 - Business Reply from - airtel Presence (Airtel West Bengal)

Dear Pritesh,

This is with reference to your post dated 12 Dec. 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.presence@airtel.com

Regards,
Sandeep Kumar
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.presence@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

1.
Fri, 12 Dec 2014 - Business Reply from - airte.presnce (Airtel West Bengal)

Dear Pritesh,

This is with reference to your post dated 12 Dec. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.presence@airtel.com

Regards
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.presence@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd