TRAIN NO 2164. DTD 20-11-2010. DEPT TIME 6:50 AM.

PRN NO:- 412 0917399 TICKET NO 35484331. AGE 69.
PRN NO :- 422 0917235 TICKET NO 35484329 AGE 70.
STATION EGMORE.

WHEN V WENT TO THE STATION IN EGMORE , THE WE HAD. SR.CITIZEN WE ASKED FOR WHEEL CHAIR TO THE CONCERN DEPARMENT. THEY ASKED FOR THE ORIGINAL ID CARD(NAME OF THE PERSON :- MR. KARTIK.... DONT KNOW THE DESIGNATION OR ID CARD PUTTED IN THIS KAKHI SHIRT UNIFORM) AFTER TAKING THE MY ORIGINAL ID... HE GAVE A WHEEL CHAIR.. ..ASKED US TO TAKE THE WHEEL CHAIR.... V ASKED IS THE WHEELL CHAIR IN GOOD CONDITION .... FOR WHICH HE ( MR. KARTIK) REPLIED IN AFFERMATIVE... BUT WHEN V SEATED THE SR.CITIZEN AND WAS MOVING THE WHEEL CHAIR THAT TIME V WERE INFORMED BY THE POTER IN THE STATION THAT THE SCREW BOLT IS LOOSE SO BE CAREFUL... U HAVE TO TIGHT THE BOLT IN EVERY 15 STEPS. THEN V WENT BACK TO GET A ANOTHER WHEEL CHAIR BUT THE PERSON INCHARGE SAID ALL OTHER WHEEL CHAIR HAVE ONLY ONE WHEEL AND THIS IS ONLY THE WHEEL CHAIR WITH TWO WHEEL. SO IF U WANT TAKE THE WHEEL CHAIR WIHT ONE WHEEL OR PROCEED WITH THIS ONE... SO V WERE FORCED TO TAKE THE DAMAGED WHEEL CHAIR ... BUT IN THAT ALSO THE WHEEL CAME OUT WITH IN A DISTANCE.SON THE SR.CITIZEN FEEL DOWN AND WAS FORCED TO WALK TO CATCH THE TRAIN FROM PLATFORM 1 TO 7 TH PLATFORM.

WHEN V WERE COMING TO RETURN THE WHEEL CHAIR V FOUND OUT THAT MR. KARTIK WAS DRIVING A ANOTHER WHEEL CHAIR WITH GOOD CONDITION WITH ANOTHER PERSON IN IT..

WHEN ASKED WHY WAS V GIVEN THIS DAMAGED WHEEL CHAIR HE SAID U SHOULD HAVE CHECKED AND TAKE IT... HE IS NOT RESPOSIBLE FOR THAT. WE ASKED WHY WERE V NOT GIVEN THIS GOOD ONE … HE JUST SAID U CAN COMPLAIN ANYWHERE HE DON’T CARE….

WE WERE NOT GIVEN THE DUTY INCHARGE NAME WHEN ASKED AND EVEN HE WAS NOT AVAILABLE OR FOUND IN THE PARTICULAR DEPARTMENT.

THERE ARE SO MANY SR.CITIZEN COMING AND GOING IN MANY TRAIN IN EGMORE BUT A SMALL FALITITY OF GIVING A WHEEL CHAIR TO THE PUBILC IS NOT AVALIABLE..

SO KINDLY LOOK IN THE MATTER AND DO THE NEEDFUL.

REGARDS
SULOCHNA PANCHAPAKESAN.