Complaint by
Mr Desai on April 14, 2010, 4:43 pm in Home Furnishings
We purchased a furniture FROM RAIPUR BIG BAZAAR AT AHMEDABAD and have been informed that we will receive all the goods within 15 days as it is to be ordered from Mumbai branch.
WE PURCHASED ALL THE GOODS WORTH OF RS. 70,000.00. IT IS ALMOST ONE AND HALF MONTHS STILL NOT RECEIVED FULL DELIVERY OF PRODUCTS.
In first 20 days we received our package. However we found that one whole TV unit was missing plus other TV unit was with missing parts. We called a representative and informed about the same. He said we should receive remaining package in 3 days. It has been now more than 20 days... still they are not taking any prompt actions.
THEY NEVER CALLED AND INFORMED ABOUT THE STATUS. WE HAVE BEEN CALLING AND ASKING FOR THE UPDATES AND STATUS OF DELIVERY.
WHEN I ASKED FOR MY FULL MONEY BACK, THEY STARTED PASSING PHONE CALLS FROM ONE PERSON TO ANOTHER.
THEY HAVE VERY BAD CUSTOMER SERVICE. YOU CAN SAY A WORST SERVICE WE EVER HAD!
PEOPLE DO NOT HAVE MANNERS TO TALK WITH CUSTOMERS. THEY DO NOT PICK UP CALLS WHEN THEY KNOW THE SAME CUSTOMER IS CALLING AGAIN.
I CAN GIVE FEW NAMES MR. MUKESH, MR. BHAVESH, MR. PRASHANT. THEIR MANAGER MR. TUSHAR WHO IS SAYING IT NOT OF THEIR FAMILY MATTER THAT THEY CAN LOOK AFTER ALL CUSTOMERS AND PICK UP ALL CALLS OF CUSTOMERS.
An email communication has been sent to BIG Bazaar on April 14, 2010, 4:43 pm
REGISTER
514 Views 
I support this complaint.
recenly i bought a new 0.8 ton koryo ac from big bazaar gurgaon.
firstly thet installed my ac after 2 days and it didn't work properly(sound was cuming from it).wen we informed the service center and big bazaar they told us that they will relpace the indoor unit next day.but next day they told me that it will take sum time as they have not forwarded the mail to head office.
big bazaar don't knw how to handle their customers