BIG Bazaar - baggage stolen from big bazaar baggage counter

I had visited at BIG BAZAAR, RUDRA POINT, S G HIGHWAY, AHMEDABAD,
079-30481131 yesterday(13.12.2009) and deposited my luggage at the
baggage counter(at 1420 hrs) and took the token from the lady. When I
returned back to claim the luggage ( at 1610 hrs), i came to knew that
the luggage was missing. As the luggage was submitted at counter so it
was your responsibility to take care of luggage. i was having my
documents and new clothing and some other miscellaneous items in the
bag. On enquiring regarding the bag nobody provided a satisfactory
reply and in the end they had taken token from me also.

the very next day after contacting to Mr. vishal of BIG BAZAAR, RUDRA POINT, S G HIGHWAY, AHMEDABAD, he was ready to pay for the monetary loss i had suffered and told me to send the list of items that were in the bag. but as soon as he received the mail it was apparent from the most recent conversion with Mr. Vishal,BIG BAZAAR, RUDRA POINT, S G HIGHWAY, AHMEDABAD, that his
interest has changed and he was trying to cover the mistake and
negligence by denying the occurrence of the theft.