Indian Railways - Unuseful Railway Helpline
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Complaint by: Haseeb Khan on January 6, 2011, 1:21 pm in Indian Railways
I used 139 helpline from Indian Railways. Its only useful for getting PNR status. Otherwise its pathetic. No option is given to talk to customer care directly. And one has to waste lot of money to wait on this paid Helpline only to know that you have been cheated and disregarded. This is simply outrageous and wildly improper for the this huge Govt. Organisation.
Complainant's Goal: To make customer care more helpful.
Complainant's Target: Indian Railways
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1.
Thu, 06 Jan 2011 Message from iComplaints.in Helpdesk
An email communication has been sent to Indian Railways on January 6, 2011, 1:21 pm
To talk customer care directly, you have to call at this no 01139340000 for any railways enquary.