Indian Railways - Unique Name board in two different passengers trains starting from Arakkonam
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Complaint by: Anbu on October 13, 2009, 11:52 am in Indian Railways
Two passengers trains are starting from Arakkonam at 7.00 AM. One train to Vellore and another to Renigunta. The Name board provided in the trains are similar.
In the Vellore train it is provided like: \" Vellore -Arakkonam-Renigunta\"
In the Renigunta train also it is provided like: \" Vellore -Arakkonam-Renigunta\"
The passengers are getting confuse which train is going to Vellore and which one is going to Renigunta.Why the Railway department is not bothering about customers problems ? Very small mistake but giving more problems to the customers.
Complainant's Goal: to improve the customers satisfaction and service quality of Railway
Complainant's Target: Indian Railways
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An email communication has been sent to Indian Railways on October 27, 2009, 7:34 pm