reliance telecommunication GSM - unauthorized deduction
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Complaint by: indramani on February 12, 2012, 12:39 pm in Mobile Service Providers

Hi,
I'm using the Pre-paid Reliance CDMA number +********4986 in Hyderabad(AP). previosly i activated rs39 sms pack after that i activated rs19 sms pack but reliance i not deactivating the rs39 sms pack. nine times reliance deducted balance from my account for the rs39 sms pack and all nine times i complaint to customer care also ,they assured me all time that they are deactivating the rs39 sms pack but after 8-10 days they again deduct balance... so many times i complaint regarding this problem i also deactivated this service manually by sms but the problem is still same... when i complain to customer care they ask me to ressolve the problem in next 2 days it means next 2 days i m not able to call anywhere because of less amount in my account.. i have to wait for 2 days for my balance which reliance deduted from my account.. i m really frustated with reliance services. they r doing bad i dont know why they r not deactivating this service from my cell ....

Complainant's Goal: refund my balance and stop unwanted services
Complainant's Target: reliance telecommunication(GSM)
Complaint Location: India › Andhra Pradesh
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2.
Fri, 17 Feb 2012 - Business Reply from - RCOMcare (reliance telecommunication(GSM))

Dear Customer,

As per your telephonic with our customer service Team, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Regards,

RCOMcare

1.
Sun, 12 Feb 2012  Message from iComplaints.in Helpdesk

An email communication has been sent to reliance telecommunication(GSM) on February 12, 2012, 12:39 pm