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From: care@irctc.co.in [care@irctc.co.in]
Sent: Saturday, October 09, 2010 11:32 AM
To: BALAKRISHNAN C
Subject: Re: Your mail id should read as DONTCARE@IRCTC.CO.IN




Dear Customer,

Thanks for bringing forward your query. We have forwarded your request to the concerned department. You will be receiving the same shortly.

Thanks & Regards,
Vinod
care@irctc.co.in
www.irctc.co.in
011-39340000

----- Message from cbalakrishnan@licindia.com ---------
Date: Fri, 8 Oct 2010 10:18:49 +0530
From: BALAKRISHNAN C
Subject: Your mail id should read as DONTCARE@IRCTC.CO.IN
To: "care@irctc.co.in"


> REF: IRCTC #1507801
>
> Dear Sir/Madam
>
> My earlier mail to you is still not responded even after 6 days. If
> this is the level of service,then I feel that it is better that you
> change your e-mail id as DONTCARE@irctc.co.in.
>
> C.Balakrishnan
> MOB: ********36
>
> ________________________________________
> From: BALAKRISHNAN C
> Sent: Saturday, October 02, 2010 8:26 AM
> To: care@irctc.co.in
> Subject: RE: IRCTC #1507801- who is responsible for the delay
>
> Dear Mrs. Jyothi Verma
>
> Can you please QUANTIFY " 90 days or more". MORE can take the
> meaning 360 or 720 days or at times even MORE.
>
> Who is the appellant authority for any grievance- IRCTC or RAILWAYS?
> I need to be compensated for the delay.
>
> I remain
> C.Balakrishnan
>
>
> ________________________________
> From: care@irctc.co.in [care@irctc.co.in]
> Sent: Friday, October 01, 2010 8:30 AM
> To: BALAKRISHNAN C
> Subject: RE: TDR filed not refunded within 90 days-PNR no.4418182812
>
>
> Dear Customer,
> Kindly note that your refund is in process through TDR (Ticket
> Deposit Receipt). Refund under this category is processed by the
> railways under the present commercial rules and this process takes
> minimum 90 days or more. Once the refund is received from the
> railways the balance will be credited to your account.
>
>
>
> Thanks & Regards,
> Jyoti Verma
> care@irctc.co.in
> www.irctc.co.in
> 011-39340000
>
> ----- Message from cbalakrishnan@licindia.com ---------
> Date: Thu, 30 Sep 2010 21:38:51 +0530
> From: BALAKRISHNAN C
> Subject: RE: TDR filed not refunded within 90 days-PNR no.4418182812
> To: "care@irctc.co.in"
> Cc: "cbalakrishnan@ymail.com"
>
>
>>
>> Dear Sir/Madam
>>
>> My TDR for the above PNR no. is not refunded even after 90 days. Do
>> I get any extra penalty from your side for not adhering to your own
>> norms. This TDR has been filed for a TRAIN JOURNEY for which the
>> TRAIN itself was cancelled by the RAILWAYS. I do not understand the
>> logic for the delay in refund. You have CLEAR RECORD that the
>> passenger could not have travelled with that ticket.
>>
>> I had contacted your call center on many occasions but was constantly
>> getting a response that the refund will take 90 days max. I had also
>> submitted a feedback sometime ago in your website. I believe that
>> you do not have a HUMAN face to customer problems. You just believe
>> in the TECHNOLOGY to assist you.
>>
>> Have a break to your ideology and prove me that i am wrong. Let me
>> now see the response I have for this mail.
>>
>> With some Regards
>> C.Balakrishnan
>> ********36
>>
>> "The information contained in this electronic message and any
>> attachments to this
>> message are intended for exclusive use of the addressee(s) and may contain
>> confidential or privileged information. If you are not the intended
>> recipient, please
>> notify the sender at LIC OF INDIA or co_mailadmin@licindia.com
>> immediately and
>> destroy all copies of this message and any attachments. The views
>> expressed in
>> this E-mail message / Attachments, are those of the individual sender."
>>
>
>