Airtel Digital TV customer ID: 3003445662

I purchased digital tv connection on 13th March

On 23rd April, I UPGRADED my connection to DVR (recorder). I paid 6990 for the connection and I was supposed to get Rs 1000 cash back into my account within 7 days as I was UPGRADING my account and am an existing customer as per the offer. Its been 2 months but yet I haven\'t received my cash back.

I called Airtel and opened a complaint. However both the times, they closed my SR by saying that I have 2 connections so I am not eligible for this. SR 2682808 and 2743150. I only have 1 connection and they keep on saying I have 2 connection.

I escalated the issue and they sent a customer service rep to my house to check. They confirmed that I had only 1 connection and they figured out the problem also. The old set top box that I had returned was never entered in the system. They told me that it shall be taken care within 2 days. It\'s been almost 20 days now but no update on this.

The earlier set top box was taken back by:
Name: S. Sridhar
Code of the person: 354071
Location: Richmond Town, Bangalore .
Model No. of set top box returned: DS260
Serial Number of set top box returned: CPE000030HU011001335041
Set Top Box ID: 30********4
View Card No.: 000027897347

Nitesh from Airtel head office in Delhi was helping me for some time but now he is also not reachable. His number: +91-1244248802

I can be reached directly at 90083 66112 for any questions.

Looking forward to a resolution to this case.

- Neel Vora