Complaint by
cbharatc on June 5, 2009, 3:21 pm in Satellite and Cable TV
sir,
i have ordered 4 a dth tv on 10th jan 2009 at asif home appliances for the installation. but it was installed on 29th jan2009 by one of the person of afis appliances. after 2 days the system was closed saying to recharge. i have purchased the dth in the offer mode wherein I am supoose to get 5 months mega plus subscription free. then some how after 5 complaints the problem was resolved for 8 days after that again service was suspended & upon enquiry nothing happened. the service was again resumed for 5 days & like wise from january 2009 to march 2009 i have hardly seen any day that problem was not there. after that from airtel office i got the address of lakshmi electronics i requested them & from april i started getting good picture. the person told that the installation was incorectly done & the recharge to the coupon was done in the faulty manner & hence the problem arose.
Now tell my fault? in calling at ur number i have wasted my funds of 550/- since iam new to the location & through mobile i had to incurred heavy charges?
1) THE FAULT WAS WITH AIRTEL CO. FOR NOT FEEDING THE COUPON/CARD PROPERLY 2) INSTALLATION DONE THROUGH AFIS WAS TECHNICALLY WRONG.
WHERE IS MY FAULT?
DR BHARAT CHOURAGADE
3000329663- AIRTEL NO
STB NO 32716359438
CARD NO 0000 0445 5432
MOBILE NO. 09727703575
An email communication has been sent to Airtel Digital TV on June 7, 2009, 4:30 pm
REGISTER
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Dear Customer,
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Mohsin Khan
Airtel Customer Service Team