Dear Mr.Gedia,

Please accept our apologies over the incident.

We request you to help us with the dispatch details to track the shipment sent by you.

Once we receive the product at our Aramex ware house, we would dispatch it to the concern vendor & would instruct the vendor to dispatch the replacement.

We request your patience in the interim.

Please be assured of complete & satisfactory resolution.

Please write us at support@naaptol.com or replyfromnaaptol@naaptol.com, you can also reach us at ********00.

Best wishesh,
Support Team