Hi, this is Bijuprasad. I have ordered a Vox protable mini fridge from Naaptol on November for Rs 3000/-. Order No: 5150082 dt 11/10/2012. I had paid Rs 3298/- including delivery charges. The product which was delivered on 15/11/12 by Aramax courier and the product was not at all working. With in half an hour of delivery I lodged a complaint wth Naaptol customer service, complaint no: 3678935 dt 15/11/2012.
From there onward customer care personnel started series of contradictory statements and unfulfilled deadlines like with in 48 hours concerned department will call you. First they provided me an address for repair without phone number in Bangalore itself. Luckily I searched in web and found out the phone number of that address and it turned out to be vox mobile service center. I called naaptol customer care again and another address was given located at Delhi again without phone number. Initially they told I have to bear the shipment charges, after repeated calling I was told they have free shipment for repair with Blue dart courier. I shipped that product to Delhi ware house on 23/10/2012.
By this time I was fed up and requested them for refund and not reshipment, they agreed. To my surprise I got a call from Aramax courier about a product from Naaptol. I called Naaptol immediately and told I want refund not reshipment. And they told not to accept shipment and my refund will be processed with in 21 days. As I paid money as cash on delivery, I was told I will get it by cheque. Since till 18th or 19th day nobody from Naaptol called me I contacted them, then they asked for my bank details with ifsc code. After bank details was given I again waited more days than they told and called them again and was told same old cliched dialog to wait for 48 hours and concerned department will call me back.
It’s been two months since I ordered this and for naaptol one day has more than 24 hours I think that’s why my issue is not resolved yet. My patience has been tested not once or twice but unlimited times. The time I have spend for this had I spend for anything else I might have made more money. The mobile phone charge I had spend may almost equal that of product.
NB: I HAVE RECORDED EVERY CONVERSATION WITH NAAPTOL CUSTOMER CARE, HENCE HAVE ENOUGH EVIDENCE FOR EVERYTHING I HAVE SAID AND IS READY TO PRODUCE OR POST IT ANYWHERE.
In my experience naaptol is the most untrustworthy online shopping portal.