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YAMAHA Motor - Poor Service Backup

Complaint by Ramesh on October 23, 2009, 8:20 pm in Cars Parts and Vehicles

Hi am from Chennai. This is regarding Yamaha\'s Poor Service back up.
I had left my Yamaha Gladiator for 2nd free service mentioning the main problem as Self Starter not working on 14th OCt 2009 at Bikers Yamaha - Nanganallur , Chennai. Dealer promised the delivery on the same day.

However when i called in the evening the dealer said that the bike is ready after service and self starter is not ready as the relay is out of stock and can be fixed in 2-3 days.

I refused to take delivery of the vehicle and said to make it ready and will take it once the bike is completely serviced. Till today i keep on calling service dept for the status and no service mechanics doesnt know the status and they say that they will call me and inform me the status.

Even after speaking to the owner of the showroom who promised me that he will arrange the spare and get it done. Till today my vehicle is with the dealer and not yet ready.

Am much worried about the status.

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Complainant's Goal: To get my gladiator in good condition with all the complaint addressed.
Complainant's Target: YAMAHA Motor
Complaint Location: India › Tamil Nadu › Chennai
Complaint URL: http://www.icomplaints.in/poor-service-backup-01278.html

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Recent Comments
   

2.
Thu, 21 Apr 2011  ravi.k

i'm ravi from sathyamangalam, erode district. i bought yamaha gladiator on april 14 2010. i'm using the bike mainly for my business need.

at the time of second service i heard noise from the engine. in the service centre i got assurance to make it ready in the third service.

in the third they said that the noise is from the engine head also they were unable to make it ready saying some reasons to make it ready in the warranty repair.

in the fourth service they said that the noise is from crank shaft and they keep on telling me unwanted reasons.

my bike is in that service centre since two months still they were unable to make it ready with set of mechanics and engineers and also no proper response yet..

i lost nearly one lakh rupees in my business in the last two months becuse of this problem in bike..

i need my bike repaired in 3 days else i need rplacement of the bike otherwise i have no other option than going to consumer court..

1.
Fri, 23 Oct 2009  Message from iComplaints.in Helpdesk

An email communication has been sent to YAMAHA Motor on October 23, 2009, 8:20 pm

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