Nokia India - Not Satisfied with Nokia Care service & behaviour
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Complaint by: PG on September 20, 2013, 3:15 pm in Telecommunications

I had bought Nokia Lumia 520 set two months back. While using set I faced a problem that screen was little less responsive. So, I took the set to Nokia Care center at Bathinda on 20.09.13. While opening the set they hit the display card with the opening tool (were using improper tool as proper tool was with other service engineer who was attending another customer). Then they said this card is broken earlier only , so warranty voids. The way they treated, no one can faith anyone. Really unexpected from the nokia care center of such company. Please help in getting my screen replaced or money back. Also, there is not even minor crack outside the set, how could they claim that this crack is earlier. Biggest mistake by buying nokia set.

Complainant's Goal: To get my set repaired or money back
Complainant's Target: Nokia India
Complaint Location: IndiaPunjab
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1.
Wed, 25 Sep 2013 - Business Reply from - Nokia India (Nokia India)

Hi, sorry to hear about your experience. Please write to us on social@nokia.com and provide us with the following details

1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint
5. Job sheet Number
6. Is the device with Nokia Care Centre - Yes/No

We will have someone from the team connect with you.
Please mention your name on subject

Do include the complaint link in order to speed up the process.

Regards,
Team Nokia India.


Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC” & send it to 55555, within few seconds you will receive the list of NCCs in that city.