Airtel Delhi - Not satisfied with airtel

Complaint by suresh on September 7, 2010, 11:12 am in Telecommunications

Dear Sir,

I am subscriber of Airtel 649 home broradband unlimited scheme with 512 kbs speed up to
6 GB and thereafter 256 kbs,my billing period starts from 5th to 4th of next month.

on 5th of evening ist day of billing cycle I received a message from AIRTEL that as per airtel fair usage policy
they are bringing down my broadband speed to 256 kbs. I wrote many letters to airtel and called them also explaining that fair usage policy should be applied after the usage of 6 GB and how they can bring down on the very first day of billing cycle,but every time they are taking different excuses sometime they say that your billing cycle is 21st to 20,when I insisted that the should check their record and it is 5th to 4th,then they said that because you have too much used internet last month that is why we are bringing down your broadband speed. I used speed on demand for RS.325 and paying for this to airtel which is also included in my usage but they are not ready to listen anything,is this not goondagardi by airtel? I was subscriber of mtnl for the last 30 years but daily airtel staff used to force me to shift to AIRTEL and now i am paying price for relying on airtel people.

(S.C.Gupta)


Other Complaint Details
Contact Complainant     215 Views     Report Spam  

Complainant's Goal: I want airtel to give me broadband speed i am entitled for...
Complainant's Target: Airtel Delhi
Complaint Location: IndiaDelhi
Would you like to Comment on this Complaint?



Security Code
By clicking "Post Comment" button, you agree to our Terms of Services and Privacy Policy


Recent Comments
   

4.
Tue, 28 Sep 2010   Message By Complainant s.c.gupta

after intervention by icomplaints my issue was resolved by airtel, I am thankful to
team of icomplaint.

(S.C.Gupta)

3.
Tue, 28 Sep 2010 - Business Reply from - Airtel (Airtel Delhi)

Dear Suresh,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

Regards,
Rakesh Ranga
Airtel Customer Service Team

2.
Tue, 14 Sep 2010 - Business Reply from - airtel_presence (Airtel Delhi)

Dear Customer,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Kumar
Airtel Customer Service Team

1.
Tue, 07 Sep 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to Airtel Delhi on September 7, 2010, 11:12 am

Subscribe To iComplaints.in
Recent Business Replies
  • airtelpresence - Dear Customer, This is to inform you that your concern..
  • Vodafone India - Hello Nilesh, Please share your current and alternate contact numbers..
  • airtelpresence - Dear Customer, This is to inform you that your concern..
  • ideacellular - Dear Sir, We tried to call you but the contact..
  • ideacellular - Dear Sir, We wish to inform you that on investigating..
  • airtelpresence - Dear Ganesh, This is to inform you that your concern..
  • ideacellular - Dear Sir, We sincerely apologies for the inconvenience cause to..
  • Nokia India - Hi, We have forwarded your concern again to the team...
  • Airtel Presence - Dear Deepti , We would like to inform you that..
  • Tata Docomo - Dear Kgiri, Kindly provide us your Tata DOCOMO number, your..
  • Tata Docomo - Hi Saurabh, We have received your complaint and we will..
  • Airtel Presence - Dear Saba Khan, We would like to inform you that..
  • Airtel Presence - Dear Deepti , This is to inform that your concern..
  • Patriot - Any fraud person can pay money to justdial and start..
  • Patriot - Any fraud person can pay money to justdial and start..