Dear Sirs,
Non installation of Airttel DTH - Customer ID No.10862249
An amount of Rs.999/- (Nine hundred ninety nine only) was remitted on 17th September,2010 towards Airtel DTH Connection enabling to install at my residence 102 Guruvayurappan CHS, MIDC Road, Behind Mahila Samithi School, Thakurli east, Dombivili Post, Thane District,Maharashtra 421 201. Airtel executives assured that the DTH will be installed within 24 hours. So far neither the DTH was installed nor any communication made from their end.
Therefore it is requested that either request Airtel authorities to install DTH immediately or the amount deposited by me may please be refunded with the interest from the date of remittance.
Thanking you,
With Regards
R.Sethuraman
Dear R.Sethuraman,
This is to inform you that your concern listed 21 Dec. 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards,
Rakesh Ranga
Airtel Customer Service Team
Dear R.Sethuraman,
This is to inform you that your concern listed 21 Dec. 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Rakesh Ranga
Airtel Customer Service Team
Dear R.Sethuraman,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.
Regards,
Rakesh Ranga
Airtel Customer Service Team