WE HAD A BOOKING IN SWARN SHATABDI EXP TRAIN NO 2030 ON 14TH JUNE

PNR 2121645462 SEAT NO 43 AND 44 FROM NEW DELHI TO LUDHIANA FOR MY

GRAND MOTHER WHO IS 80 YEAROLD,WE REQUIRED WHEEL CHAIR

ASSISTANCE AT THE PLATFORM,ONE PORTER AT THE PLATFORM GIVE US SMART

ADVICE EITHER GIVE ME MONEY OR GO TO WINDOW NO 58 FOR WHEEL

CHAIR .WE GO TO THE WINDOW NO 58 BUT THERE WAS NO BODY THERE WE

WAITED THERE FOR HALF AN HOUR BUT NO BODY CAME TO THE

COUNTER,FINALLY WE TAKE MY GRANDMOTHER TO WALK TO THE COACH ,

THE FACILITY FOR SENIOR CITIZEN AT THE PREMIER RAILWAY STATION

OF THE COUNTRY WAS SO PATHETIC WHAT WE EXPECT FROM OTHER STATION,

WE ALSO MADE A WRITTEN COMPLAINT TO THE STATION MASTER WHO WAS

ALSO SO HELPLESS THAT HE WAS JUST DOING HIS DUTY AND EARNING HIS

SALARY WE WOULD LIKE TO HEAR BACK FROM RAILWAY FOR SUCH AN

SERIOUS ISSUE.

REGARDS
SUNNY PRASHER