Hi,

Sub: Replacement of Nokia N97Mini Cell Phone

I had purchased a new Nokia N97 Mini on 29/12/2009 in Delhi for around Rs 25000/-.
The details of my Cell phone are as follows:
 Model: Nokia N97Mini
 EIMI no: 35********30196
 Type: RM-555
 Software Version: v10.0.020

The Problem:
The cell phone keeps getting hanged and it cant be used again unless its switched off and restarted. I have been facing this problem since the week I have purchased this mobile phone.
The Ordeal :
• I called the Nokia Customer Care(30303838) to seek help for my problem and I was guided to a Nokia Care Center.
• I had to skip office to go to a Nokia Care Center where I was advised to go back home and take a data back up and then come again. The name of the Nokia Center is Saksham Services in Mayur Vihar.
• I went back home took a back up and went back to the nokia care center.
• My Cell phone was taken for around half an hour and it was returned saying that the problem is fixed.
• The problem resurfaced later in the evening.
• I have again called the customer care number and I got the response that it required you would have to travel to the Nokia Care Center 100 times to get your phone fixed. Nobody will help you.
• •I have written to Nokia customer care and the suggestion given by them are:
• I should Deposit my handset at Nokia Care
• They will investigate if there is a problem
• They might keep my mobile for ‘n’ number of days for investigation
• And then they would try and fix my mobile.
• Subsequently If its repaired I can collect the substandard set again.
Taken for a Ride:
• I cant be expected to skip office and go to a Nokia Care Center every second day.
• Also after spending 25000/-Rs, I can’t be expected to deposit my phone at a Nokia Care Center and wait for days and weeks so that Nokia can experiment on my mobile.
• What if the phone is repaired now and it again develops a fault after the expiry of the warranty period.Since the handset is substandard product.

Hopefully my problem would be taken cognizance of because a consumer of a High End Nokia Product ,cannot be expected to run around with his/her mobile with in one month of purchase.

Your Sincerely,
Kapil Uniyal
+********9337