Nokia India - nokia lumia 720 mobile phone
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Complaint by: namrata chaturvedi on August 7, 2013, 5:59 pm in Consumer Electronics

i have puechased NOKIA LUMIA 720 through your authorised priority centre
VENKATESHWARA DISTRIBUTORS PVT. LTD.' E-133, G.F. MAIN MARKET KALKAJI NEW
DELHI on date 11 june 2013. after some time i am facing multiple issues
with the hand set.
1 - no out going voice during call.
2 - delayed messages and error message that "push notification system of
your phone is not working properly please reboot your phone".
3 - automatic reshuffling of lock screen and bing screen continuously for
few seconds , so cant use the phone during that period for some time.
i have submitted the handset at your nokia care centre at kotla mubarak
pur , three times and reference no. are 1-14440843556, and 1- 14442796736.
and talked to mr. arvind and mr. ravindra.from nokia care. i submitted my phone there and they send the phone to their R&D deptt.
i got a call from NOKIA people they said that they have replaced my hand set and when i went to their kotla mubarakpur centre employee there told me that i m not getting a new hand set but a repaired one which is as far as new but not new.
i have shelled out my hard earn 18000rs to get a repaired hand set.
now i want to go to a consumer court so that i can get justice ther and people like me can not be fooled by NOKIA.
imei no. is 355********3282

NAMRATA CHATURVEDI

Complainant's Goal: I WANT MY MONEY BACK.
Complainant's Target: Nokia India
Complaint Location: IndiaDelhiSouth Delhi
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Recent Comments
2.
Mon, 02 Sep 2013  Karthick

i have nokia lumia 720 now available for Lumia Amber update but not available in madurai nokia care for amber ubdate kindly approved for nokia lumia 720 Lumia amber update

1.
Thu, 08 Aug 2013 - Business Reply from - Nokia India (Nokia India)

Hi, sorry to hear about your experience. Please write to us on social@nokia.com and provide us with the following details

1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint
5. Job sheet Number
6. Care Centre location
7. Is the device with Nokia Care Centre - Yes/No

We will have someone from the team connect with you.
Please mention your name on subject

Do include the complaint link in order to speed up the process.

Regards,
Team Nokia India.


Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC” & send it to 55555, within few seconds you will receive the list of NCCs in that city.