Nokia India - Nokia India - Nokia Lumia 720 - Out goining and Incoming calls not audible
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Complaint by: sadique on January 25, 2014, 2:30 am in Mobile and Cell Phones

Hi,

I purchased a Nokia Lumia 720 on 17th Jan 2014 from Croma Retailer.

From the day I purchased , people started complaining that my voice is not audible. The level of my voice was uneven andwhile on call they could hear some words could not hear some words.
As I am seeing number of complaints regarding the same that even going to nokia care the problem is not solved. I dont want my new brand phone to be opened.
Please revert soon.

Regards,
Sadique

Complainant's Goal: I want my to work properly or either change it.
Complainant's Target: Nokia India
Complaint Location: IndiaKarnatakaBangalore
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Recent Comments
4.
Tue, 28 Jan 2014 - Business Reply from - Nokia India (Nokia India)

Hi, sorry to hear about your experience. Please write to us on social@nokia.com and provide us with the following details

1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint

We will have someone from the team connect with you.
Please mention your name on subject

Do include the complaint link in order to speed up the process.

Regards,
Team Nokia India.


Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

3.
Mon, 27 Jan 2014 - Business Reply from - socialmedia (Nokia India)

Dear Sadique,

We are waiting for details so that we can resolve the issue.

Please send us your details on email Id customersupport@cromaretail.com or call us on 1********36.

Sincerely,

Team Croma

2.
Sun, 26 Jan 2014 - Business Reply from - socialmedia (Nokia India)

Dear Sadique,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or e-mail id) to allow us to get back to you.

Sincerely,
Team Croma

1.
Sat, 25 Jan 2014 - Business Reply from - croma social media (Nokia India)

Dear Sadique,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma