I am a victim of Nokia's false publicity claim of a features (Nokia C7 and also of Nokia's BH 217 bluetooth set) which is beyond the capability of Nokia. Which is admitted by Global Community Manager for Nokia themselves. Refer my case http://discussions.nokiausa.com/t5/Cseries/Not-getting-Navigational-voice-guidance-from-Bluetooth-set-Nokia/td-p/1007599
Thanks to Mr Wayne Michael Spillett (Global Community Manager for Nokia) who admitted the fraud of Nokia. The indian nokia care and his staff were even yesterday checking with me what is the problem. And everytime starting from the Service Manager to all the staff will follow the fraud policy of either direct to someone else or will tell 'I will return back to you after 5 days and will never return'.
Again I thank Mr Wayne Michael Spillett (Global Community Manager for Nokia), on seeing courtesy-less behavior of Nokia India gave me some personal offer on his personal status to absolve this issue.
All those victims of Nokia's misleading publicity policies and advertisements and deceiving ideas of Nokia, I request you to join in our fight. We group of people planned to take up these issues legally. Those who read this post and would like to join us. Please mail to victimsofnokia@gmail.com your experiences.
Thanks
Hi,
Sorry to hear about your experience. Please write to us on
nokiaindiadigitalmarketing@ovi.com and do leave your contact. We will have someone from the team connect with you. Please mention your name on subject and add your contact in the mail. Do include the complaint link in order to speed up the process.
Regards,
Team Nokia India
KSRajkumar
Contributor
Hi GANESH before telling my problem to you i would just like to tell you i thing
YOU ARE SIMPLY SUPERB getting nokia heads to reply to u is really a great thing..HATS OFF 2 U
I bought a nokia C7 few days back.Every thing on my phone is ok but when i start the ovi map and start navigation my phone will restart in 20 min. and again i have do all the things like finding my posistion and fixing my destination and all that and again it would work for 20 min. and it will restart again.I contacted NOKIA twice regarding this issue and got no reply... And on 9th i contacted NOKIA CUSTOMER CARE THE SECOND TIME and registered a complaint with them and spoke with one Vaibhav the complaint no is:1-11********0 and he told me that they would contact me regarding this issue and till date i have no response. He even told me this might be a hardware issue and NOKIA CARE would correct it for me.... GANESH but now i am planning to replace my C7 for another C7(NEW) but before doing so i just want to check it if you are facing this problem please help me and tell me is this problem in my phone or is it a problem in C7 device itself....Also how did u manage get micheal reply for your post.I would like to contact him can you pls tell me the way.
PLS mail the reply I will be looking forward for you reply please help me
Thank you GANESH
michaels
Community Manager
Posts: 6,265
0
Re: Not getting Navigational voice guidance from Bluetooth set. Nokia C7 and BH217 Bluetooth set
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24-May-2011 02:35 PM
With regard to the case concerning the C7-00 device and the BH-217 Bluetooth headset, I regret to inform you that the news that I have received today is not good from the standpoint of the solution that you would have desired, I have a response from the C7-00 development team that the latest Symbian devices are actually designed to transmit voice commands through the phone speaker and not over Bluetooth radio frequency to the headset; therefore your C7-00 is working as it is designed to do and regrettably the websites were wrong. Nokia is in the process of making sure that the publicity for the C7-00 is corrected.
We on the Nokia Support Discussions team cannot apologise enough for the inconvenience that this puts you to, not only in having bought the two products under the misapprehension that they would work in a particular way but also for the length of time it has taken Nokia Care to offer you a definitive response to your enquiries. We thank you for having brought this matter to Nokia's attention
Today one Mr Manish from Ambala Nokia Care called me and told he got an email from Nokia to take back the BH217 set and to pay me the cost of bill. When I told him what is use. He told he will discuss with Mr Malkit singh the area service manager. Again he called up and told that he is ready to take Fraud Nokia C7 and will pay for that also.
An email communication has been sent to Nokia India on May 27, 2011, 6:59 am
i am not satisfied with the performance of C7. my phone is only 3 months old. i have tried at various nokia stores for exchange with other model but nothing positive has been heard. can u help?