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Airtel Delhi - No. was been Sent for Closure In JAN 2011.. but it had not been Closed

Complaint by veedhi on June 6, 2011, 6:28 pm in Internet Related

Hello,

Airtel has been providing the worst service now...Please read the below and advise how this cane be dealt:

I was a resident of South x, and was using Internet there since 5 yrs..In Dec 1st week 2010 i made a call to customer care and requested for the internet service to be deactivated as i was getting married in Feb and was leaving the plc of South Ex.. I was first assured that the no. will be disabled and i will get a confirmation within 35 days..but since 15th Jan when i got no response i again made a call to Customer Service and i was been advised to make the full payment so that they can start the processing..so i made the payment in full and went for my Wedding..After that i got no calls from these Airtel guys.. and today out of a blue on 6th june 2011 i get a call..where these Airtel Guys are saying that since Feb i have not made any payments and i will have to pay them..Now this does not make any sense to me...

I have already taken another Airtel connection in gurgaon.

Please do advise, i look forward for your replies!!!

Thanks
Veedhi

Other Complaint Details
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Complainant's Goal: I will not make any payment beacuse its the fault with the Airtel Guys
Complainant's Target: Airtel Delhi
Complaint Location: India › Haryana › Gurgaon
Complaint URL: http://www.icomplaints.in/no.-was-been-sent-for-closure-in-jan-08725.html

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Recent Comments
   

2.
Mon, 20 Jun 2011 - Business Reply from - Airtel_presence (Airtel Delhi)

Dear veedhi,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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1.
Wed, 08 Jun 2011 - Business Reply from - Airtel_presence (Airtel Delhi)

Dear Customer,

This is to inform you that your concern listed 6 June 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - http://bit.ly/fKcSxc
Facebook - http://on.fb.me/cECyvS

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