Flying on 1 jan Delhi to Mumbai to 6E-665,
1. this is absurd, , if I have done a booking with a travel portal, it has happened in last two travels that the mobile indigo app does not recognise the PNR no for check in
It shows "you have no booking with Indigo" and doest allow to check in and pre confirm our preferred seat
2. The airline site however recognises the PNR to automatically allocate a middle seat always, do you think we ADORE the middle seats and are dying to get one, I'm sure NO we are not, if you have done auto check in then have the courtesy to allocated window or isle seats.
3. your staff seems to have lost all their basic service industry mannerism, they don't check the tickets, they don't know the status, they have a denial for everything until they are asked repetitively to check and they have a straight face which is a total pissing look and hates the fact we have to fly with your airline
Jyoti Kamaal
+91-98-10609430