Complaint by
sinha on May 17, 2009, 9:01 pm in Airlines
Dear Customer Care,
I soma sinha, booked a flight (6E277) with PNR No- X28HLR for Bangalore to kolkata on 16th may 09, at 6-20 p.m. and after that I cancelled the flight due to some problems. For that reason when I called to the indigo customer care and they told Rs. 750 will be cancellation charge and reaming amount will be in Indigo as credit cell which I can use within one year for the next booking & immediately I got a mail saying the same things. But when I go for the new booking on17.5.09, they told I can’t use my credit cell money because this is already blocked due to some verification purpose. and I will get this money back after 10 days in my credit card only. My query is that INDIGO should have informed me through mail or through SMS, but the did not inform me in writing.. Yet I told the customer care supervisor- NEHA GUPTA to mail me that the amount will be refunded back to me so that I will be confirmed in writing. But instead of requesting for 2 hours over telephone she did not mail me. What is the problem for indigo to mail me regarding this when my money is only lying with them? If Indigo thinks they do the right things by befooling clients like this way then I am ready to take it to MEDIA & Consumer Forum& the Indian people will come to know who is right? I am totally helpless, I came Bangalore for treatment purpose, now is very difficult for me to book new ticket, because again I have to pay, so I want immediate action, I can easily take legal action for that because I am having all the supporting documents for proving myself right legally.
Waiting for your intervention immediately before I do take it to open forum.
Thanks & Regards.
Soma sinha
9916927980
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Indigo is not supplying quality food in air. even the foods are not hot.
I support this complaint.
I Manoj Kumar, booked a flight (6E 305 PNR NO. Z6BILF for Delhi to Cochin on Dt. 19/10/2010 and 6E215 PNR NO. C79TLC for Cochin to Delhi on Dt. 24/10/2010 in the name of Manoj Kumar and Pinki Kumari. Pinki has id proof in the name of Pinki instead of Pinki Kumari. It is sufficent to travel to Cochin & Back.Because pinki is my wife & first passenger name is my. I have id proof for Manoj Kumar. Pinki doesnot need id proof for travelling. If any problem, kindly let me know.
Thanks & Regards
Manoj Kumar
09256081228
E-mail Id:-manojgulatibwn@gmail.com
Yes I support you when you call to Indigo Customer support they will talk all crap about rules and regulations....Just filling their pockets....Indigo flights are always late then the predefined departure times.... most of the times they won't allow people to board the flight and won't return the money...
An email communication has been sent to IndiGo Airlines on May 17, 2009, 10:21 pm
REGISTER
1069 Views 
From: Agnelo Pereira (GM - MARKETING) [mailto:agnelo.pereira@skygourmet.in]
Sent: Monday, May 02, 2011 12:08 PM
To: 'customer.relations@goindigo.in'
Subject: FW: Your IndiGo Itinerary - RC9VEM
Dear Sir,
Initially under this PNR my family was to travel BOM-CCU on 21st April 2011 for which I paid RS 14,292.00
Due to urgent requirements I changed the itinerary for my family to travel BOM-GOI on 10th April for which I was charged RS 13242.00
I like to inform you that till date the balance amount of RS 1,050.00 is not credited to my credit card, nor is there any email to me in this regard.
Please assist and do the needful.
Agnelo