Matrix cellular charged my credit card without confirmation


i have taken Matrix international sim card from the International airport on the day of my departure to Italy. I came back from the trip and returned the sim card to matrix. Everthing was fine until i saw INR 100 is added in the bill as airport fees which was never told to me by the person selling it at the airport. Further they have taken a pre-authorisation for INR 5000/- against my Citibank credit card and told me that before charging anything from the card, i will receive call from Matrix asking whether i would be paying the bill by cash or by card......but to my horror they have charged straight from my card without informing me about the same.

One more thing, the person at the airport will tell you the tariff as per the old foreign exchange rates for example he will tell you that you have to pay INR 38/per minute which will be infact INR 49/per minute. This needs to be corrected as that dumb fellow (or maybe he is too clever tells the fixed tariff which is not updated) tells the client whatever he likes and he knows that he will walk free as he is located at the international airport and very rarely will the same customer will come to matrix canope.

If this is how they are charging their customers, i have to say that it is absolutely fraud.....it is an ill practice by them......and to add more misery to this ...whenever you call up the customer care, it will take ages to get to speak to agent and even after that if you inquire anything about bill they will simply tell you that a call back from the billing department will be arranged, which never happens....


I WILL NEVER RECOMMEND MATRIX SIM CARD TO ANYONE AND WOULD SPREAD THIS COMPLAINT THRU WORD OF MOUTH.......