Nokia India - Lumia 820 and 625 having manufacturing defects and not ready to replace it
Contact Complainant     1494 Views     Report Spam  
Complaint by: banks on November 4, 2013, 12:01 am in Mobile and Cell Phones

It is with a great regret I am writing today(03.11.2013) after not getting any satisfactory answer/solution over below mentioned two Lumia Nokia phones 820 and 625, which are lying with you since 18.09.2013 and 11-09-2013 respectively.
S R No. 1-14********4 for lumia 820 3545********624 and
S R No. 1-14********7 for lumia 625 35********52260
There are discrepancies in the reply provided by Jaipur end customer care, local NCC at Ahmedabad and Gujarat Region head. I had communicated since last 1.5 months through various communication channels (emails, voice chat, telephonic etc.) I have stored and recorded emails, voice transactions and chat. After not getting satisfactory reply from your end. I wanted the refund and compensation occurred due to loss in my business and work place, due to absence of the above mentioned two Lumia instruments. Please go through the below mentioned REFUND and COMPENSATION :
Lumia 820 cost Rs. 21000  REFUND
Lumia 625 cost Rs. 19600  REFUND
Mental Harrasment Rs. 24000  CLAIM
Business Loss Rs. 65000  CLAIM
TOTAL CLAIMS WITH REFUND Rs. 1,29,600 (Rupees one lakhs, twenty nine thousand and six hundred only)

Please kindly provide me the contact person name and place to whom I have sent a legal notice for the above mentioned claims. There is one head office located at Haryana and another Gujarat region office located at Ahmedabad. Also suggest the right place (Haryana or Ahmedabad) were I have to send the legal notice.

Complainant's Goal: REFUND and COMPEnSATION
Complainant's Target: Nokia India
Complaint Location: IndiaGujarat
Would you like to Comment on this Complaint?
By clicking "Post Comment" button, you agree to our Terms of Services and Privacy Policy
Recent Comments
1.
Tue, 05 Nov 2013 - Business Reply from - Nokia India (Nokia India)

Hi, sorry to hear about your experience. Please write to us on social@nokia.com and provide us with the following details

1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint
5. Job sheet Number
6. Care Centre location

We will have someone from the team connect with you.
Please mention your name on subject

Do include the complaint link in order to speed up the process.

Regards,
Team Nokia India.


Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC” & send it to 55555, within few seconds you will receive the list of NCCs in that city.