Nokia India - Lumia 720 restarting, screen freeze and other issue, newly brand phone
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Complaint by: on September 23, 2013, 2:17 pm in Mobile and Cell Phones

Hi Nokia,
I had purchased your Nokia Lumia 720, "powered with Windows 8". Everything ran fine for 4 months, but since last two month it’s just not behaving well. Restarts automatically, scrolling does not work, Display hangs, automatic dancing of screen and what not. At times it restarts during call receive, camera dose not start always.
I go to your Nokia care and all they do is make a hard reset and return back without my problem getting solved. Every time they hand over the phone, saying they have reinstalled the software. I have visited thrice. ********7/130820/64 is the latest job sheet number.
I had submitted the phone 3’rd time on Friday 21/9; the attendant said that they will have a deep look and will send this handset to company for warranty replacement/fixes. I got a call saying they have reinstalled the software and that I can collect the phone today. The first 2 times also they gave the same reason and returned phone on very next day. Is this how the grievances and phone complaints, after sales services looked by Nokia CARE? I make efforts to bring the issue to your notice and get slapped back the same issue.
Either my phone should be sent or it should get replaced it causing more troubles than help! I brought such a pricy phone for getting some help in my day to day work. But now it’s nothing but a burden and nightmare for me.
Request you to look into this.

https://www.facebook.com/NokiaIndia/posts/********9856545?notif_t=like

Complainant's Goal: I want my phone to get working without issues. either replace or do warranty fix
Complainant's Target: Nokia India
Complaint Location: IndiaMaharashtraNagpur
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Recent Comments
1.
Wed, 25 Sep 2013 - Business Reply from - Nokia India (Nokia India)

Hi, sorry to hear about your experience. Please write to us on social@nokia.com and provide us with the following details

1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint
5. Care Centre location


We will have someone from the team connect with you.
Please mention your name on subject

Do include the complaint link in order to speed up the process.

Regards,
Team Nokia India.


Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC” & send it to 55555, within few seconds you will receive the list of NCCs in that city.