Kent RO Systems - Kent RO system
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Complaint by: Srini on April 20, 2013, 6:06 pm in Consumer Electronics

Hello , unfortunately I have bought Kent RO GRAND Plus (Serial Number: KR111000927) on k the name of Srinivasan (Contact detail: ********95).
In a one year span I had made so many complains for service due to poor quality of your technical staff and this is such a useless product. After buy of six month Membrane and filter has been chocked but it has been changed by kent because our product in service time limit.

Within two years , the product failed so many times. Within one year after warranty , i already spen around 8000 for servicing. Every three to four months UV lamp and membran congs off.

After last got it serviced in the month of october'12 , it again failed now. As usaal i called the kent service reresentative. within five minutes of checking , service technicain declared that the Motor , UV lamp , membrane is defective. He estimated me around 6000/- . I have already spent more than the product cost in the last 2.5 years of usage.

How come the company makes such a substandard product whoch fails every three to four months. This is ridiculous.

Companies like this are taking the customers afor a ride with poor qulaity and substandard product. I have recommneded to all frineds around and in my club that not to use this brand.

I refused for the estimate this time as it is kind of cheating by selling sub standard products.

Appeal to all who reads is that , blacklist these kind of brands and is hall be going to cosnumer court .

Complainant's Goal: Justice and repair/replace my product free of cost.
Complainant's Target: Kent RO Systems
Complaint Location: India
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Recent Comments
3.
Fri, 19 Jul 2013  Ramakant Niranjan

MY SELF RAMAKANT NIRANJAN I WAS PUSRCHASE KENT GRAND PLUS 4 MOTH BACK BUT AFTER ONE MONTH CHOK PIPE FROME PURCHASE DATE AND 4-5 TIMES COMPLAIN NOTED IN YOUR SERVICE CENTER COME YOUR TECNICIAN AFTER 2 DAYS MAKING MACHINE 4-5 TIMES BUT NOT READY FOR PROPER WORKING NOT GIVES RO WATER ,
RO MCHINE NO -KR120314963
MODEL- KENT GRAND + MRO

2.
Mon, 22 Apr 2013 - Business Reply from - kent_ro (Kent RO Systems)

Hi Srinivasan,

We are trying to contact you but unable to reach. Please share your contact address so that we can forward your query to our concerned department. Someone will get in touch with you shortly to address your concern.

Regards
Team Kent

1.
Mon, 22 Apr 2013 - Business Reply from - kent_ro (Kent RO Systems)

Hi Srinivasan,

Thanks for bringing this to our notice. We apologize for the inconvenience caused. We will get in touch with you shortly.

Regards
Team Kent