Dear Sir,
I ( Naganand.B) holding an account with SBI vanasthalipuram Brach(a/c # 10010872590). Today (11Dec10 ; Saturday) went to bank with my father to open an new account, since in next few months he is going to retire and he wanted to open an account.
When we went there and asked about to new account opening form (HNI CELL), the answer was on saturday we will not accept any application and asked us to come on monday.
When I went to Branch manager MR. Uttam Kumar and asked for explanation, he gave me the form and told the procedure to my father and asked me to submit in HNI Cell since they are taking care of new accounts, I was happy with his part of job.
Again after filling the form I went to HNI cell and asked to accept the form, person called Dattatreya Sarma was not ready to accept and again i got the same reply come on Monday, and his behaviour was not proper.
When I said to him that I have already spoke to Branch Manager, but MR Sarma ignored and said the same "come on monday".When I asked for explanation he said no such reason is there.
I was very much dissapointed with the Branch and the customer service given in this brach.Being the reputed bank , the service is too bad. I can proudly say that I am an SBI account holder but at the same time the bank is not feeling responsible to treat the customer.
An email communication has been sent to State Bank of India on December 11, 2010, 12:33 pm
From: CHHALOTIYA MOHMADMOHSIN M.
Vhorwad, Prantij,
Dist. S.K. Pin – 383 205,
Mo. ********28
Dt. 29/01/2011
Sub. : Misbehavior done by your S.B.I. Officer with the customer of your bank.
(State Bank of India – Kacheri Road, Prantij Branch)
To,
Dear Sir/Madam,
With reference to the above subject I undersigned the customer of S.B.I. Prantij Branch Code No. 0458 request your honour to state that, the officer of your bank S.B.I. Prantij Branch Mr. Sitarambhai who is serving at our Prantij branch doing misbehavior and bad manner with the new and old customers who come to open their accounts instead of giving co-operation to the customers now a days.
Due to this type of irresponsible and bad manner, the conscience of people of Prantij hurts. Due to this type of utterance of bad words by him and worst type of attitude with the customers of S.B.I. and citizens of prantij, I undersigned desire to take action against him and willing that, his temperament must have some improvements.
Before this, the branch was issued ATM Cards to the students who had opened their accounts with only rupees one, however; they were issued ATM Cards. Whether those students were 18 years of age at that time ? And, If not, then how they were issued the ATM Cards ? But recently it is said that ATM Cards were issuing to those new customer who were 18 years of age. But if the students give their guardian’s confirmation letter for the same, then what objection the bank would have ?
Thus, their aim is to use this ATM is due to their stay at hostels and the students and their parents would not have any difficulties in transaction of money from home and must not have any trouble and also their parents are ready to take responsibility about the misuse of ATM by those students. But your official Mr. Sitarambhai do not justify their request and he misbehaved with those students with guilty conscience and the person like us who come with sufficient information, were instead of giving co-operation Mr. Sitarambhai behaved like dictator and irresponsible person.
So, we appeal your honour to take necessary actions/steps against Mr. Sitarambhai and satisfy us about our needs.
Thanks for anticipation.
Copy forward to :
(1) Branch Manager, Prantij
(2) A.G.M., S.B.I. R.B.O.-06, Gandhinagar
(3) Chairman, S.B.I. Customer Care
(4) D.G.M. Customer Care
(5) Ombudsmen, S.B.I. Kacheri Road, Prantij Branch