Dear Sir/Madam,

My name is Suman and I am writing this email with reference to the Reservation
Ticket wrongly issued. Here are the case facts -

I booked a ticket in II AC Coach (Tatkal Scheme) to travel from Secunderabad to
Howrah by Faluknuma Express (Train No.2704) on January 9th, 2010. However,
the ticket was under WL/4 when I booked and the status did'nt change much
(WL/3) even on the date of Journey (i.e., Jan 9th). I asked few TTE's to find out
whether there are any vacancies in the train and I learnt that there are nothing as
such.

However, one TTE told me that there is one berth vacant in I AC Coach and
suggested me to go for it. My father rushed to the Current Booking Counter in
Secunderabad and got the confirmed ticket for Rs.2743/- (PNR No.134-4130291, Ticket No.06495736, HA1 Coach, Cabin B, Upper Berth). Till that, everything was fine. When I boarded the train, I was surprised to see someone else was sitting
in my berth. He told me that the AC Coach TTE had allotted that berth to him manually while I got the same ticket reserved computerized from the Reservation Counter in Secunderabad. Now, Please tell me, which one of this has more weightage now, TTE allotment or Computerized Ticket?

TTE, then came to me and said that my ticket was wrongly issued to me by Reservation Staff as there is no such vacant berth available at all. The berth that he alloted to the other person was from Secunderabad to Visakhapatnam from which point, another lady had booked the same berth from Vijayanagaram to Howrah. Then, why and how that ticket was issued to me for Rs.2743 when the berth was completely reserved for the entire Journey from Secbad to Howrah?

Fortunately, on the same day, Endowments Minister, G.Venkata Reddy travelled
in C Cabin and got down at Guntur. Upon repeated requests, the TTE alloted that berth to me to travel to Howrah as the purpose of me coming to Howrah was extremely important to join my job here. What would have been the situation if such option was not available to me?

In view of the above, I request you all to kindly inquire into this matter and do the
needful. I strongly opine that the ticket was wrongly issued and I deserve the
refund of my money. Please do the needful. I have already raised this complaint once, but did not hear anything from the concerned authorities.

Should you need any further information, do not hesitate to contact me.

Thanks & Best regards,

Suman.