Respected Sir,
I had booked one ticket for Indore in train no. 12416, Indore Intercity Express for 26/12/10 for myself and my uncle, this train was first delayed as I cheked with the 139 for 4 hrs later for 8 hrs, than they finally cancelled the train. I want to question if we are not able to board the train for some reason and get the ticket cancelled than railways deducts our money to half or nil wihtout asking the reason for not boarding the train as it is our problem, but if railways does the same, by cancelling the train why should'nt it pay double money as what can we do if they are having some problem, why does not the railways has the same rule for itself or either it should stop deducting the passengers money who cannot board the train for some reason.
If railways had been a private organisation than they could have been thought to be in such practices of being in tilted towards themselves when dealing with customers but for a government organisation they should be ashamed of themselves and as if that is not enough when you go for ticket booking and you do not have change the people sitting at ticket counter cheat you of your extra money, this happened both the times for me, when I did the reservation as well as when I got the cancellation done.
Vikram Singh Nagar
R/o 184, Village Khichripur
Delhi-91