i have order to mobile no 0********00 of napptol on 14/03/2010 order no 225303 i have recived mobile bosss e phone 3300 with damage screen break on date 25/03/2010 by first flight corer plz do needful replacement as early as possible my Email add is nitin_prince123@yahoo.com my mobile no is ********13
SUBJECT : DEFECTIVE PIECE SUPPLIED OF BOSS ePHONE 3300 VIDE ORDER NO : 422688 DATED 25/5/2010
I HAD BOOKED AN ePHONE OF BOSS COMPANY MODEL ePHONE 3300 ONLINE. I WAS SUPPLIED A PACKAGE ON 26/5/2010 FOR WHICH I HAD PAID RS 3999 + RS 200, TOTAL RS 4200 FOR THIS PACKET. FOLLOWING SERIOUS COMPLAINTS WERE FOUND WHEN I OPENED THE PACKET.THIS IS TO INFORM YOU THAT I HAVE BEEN SUPPLIED A FULLY DEFECTIVE PIECE OF ePHONE 3300 VIDE ORDER NO 422688.
BELOW ARE THE SERIOUS COMPLAINTS FOR THIS PHONE AND IT HAD BEEN ALREADY BROUGHT TO THE NOTICE OF YOUR CUSTOMER CARE EXECUTIVE MR JITENDRA ON DATED 26/5/2010.
1.PHONE IS SHOWING THE ERROR MESSAGE ABOUT THE BATTERY ONLY WITHIN FEW MINUTES OF CHARGING AND EVEN AFTER KEEPING IT FOR LONG TIME THE BATTERY IS NOT GETTING CHARGED EVEN 25% OF THE TOTAL.
2.THE GUARANTEE CARD RECEIVED IN THE PACKET SHOWS THE DATE OF PURCHASE OF JAN 2010. WHILE I HAVE PURCHASED THIS PHONE ON 25/5/2010 AND WAS DELIVERED TO ME ON 26/5/2010.IT CLEARLY SHOWS THAT THE PHONE YOU HAVE SUPPLIED ME IS 5 MONTHS OLD PURCHASE FOR WHICH GUARANTEE PERIOD WILL BE EXPIRED WITHIN ONE MONTH OF MY PURCHASE.
3.AS DEFINED AS AN ePHONE, NONE OF THE INTERNET BASED FUNCTIONS ARE WORKING.
4.AS DEFINED AS A DUAL PHONE, THE SECOND SIM CARD SLOT IS NOT WORKING AT ALL.
THIS IS A VERY SERIOUS MATTER AS WE PAID THE FULL VALUE OF OUR PRODUCT AND WE GOT A DEFECTIVE PIECE.
WE NOW REQUEST YOU TO REFUND US THE FULL AMOUNT OF THE PRODUCT OR WE WILL BE FORCE TO TAKE SERIOUS LEGAL ACTIONS TO RECOVER THE AMOUNT WE PAID FOR OUR PRODUCT.
IF WE DO NOT GET OUR REFUND BACK OR ANY REPLY IN WRITING WITHIN THE PERIOD OF 2 DAYS, WE WILL BE FORCED TO GO FOR COMPLAINT WITH CONSUMER PROTECTION COUNCILL AND WILL NOT RESPONSIBLE FOR ANY CONSEQUENCIES THERE AFTER.
THANKS & REGRADS
Dear Customer,
We sincerely apologize for the inconvenice caused to you. This is to inform you in order to process your Repalcement.we would require the product which has been recieved at your end. would request you to dispatch the faulty product at the provided address and kindly help us with the courier details so that we can also co-ordinate with the courier company for the same.
Hoping to get the details soon to help you in an effective manner.
Thanking you in anticipation.
Regards,
Naaptol Customer Care.
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on replyfromnaaptol@naaptol.com or Supportfromnaaptol@naaptol.com.
Thank you.
Naaptol Customer Care.
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on replyfromnaaptol@naaptol.com
Thank you.
Naaptol Customer Care.
I support this complaint.i think
its not good naptool its a damege so i think u changed this fone & last your choice
An email communication has been sent to Naaptol on April 3, 2010, 11:54 am
mene 33 slick boss company ka bobile kharida tha. usme kuch problem ki vajah se mene usko repair ke liye 18-march-2010 ko return naaptol company me bheja. lekin uska abhi tak kuch bhi reply nahi aaya hai. aaj date 5-october-2010
me bahot baar phoan bhi kar chuka hu lekin har baar bas yahi jawab aata hai ki 7 din me aapka product aapko mill jayega. abhi tak yahi bole rahe hai ki 7 din me aapka product mill jaye ga. lekin agle 7 ya 10 din me muje mobile nahi mila to me consumar care me jake complant darj kar vaunga.