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Airtel Delhi - I am not satisfied with your product and service.

Complaint by Mr. Ankit on February 5, 2011, 4:15 pm in Telecommunications

I am using airtel (9910021405) last 6 years but now i am facing network problem with airtel.
i am not able to make a call and the message display "CALL ENDED".

due to same network problem message sending also failed. I am using message tariff which is valid only for 30 days , if i am facing network problem then airtel should increase the validity. Also the custmer care lines are busy.

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Complainant's Goal: Extend the message tariff validity or back tariff money.
Complainant's Target: Airtel Delhi
Complaint Location: India › Delhi › New Delhi
Complaint URL: http://www.icomplaints.in/i-am-not-satisfied-with-your-product-and-6887d-07186.html

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4.
Tue, 15 Feb 2011 - Business Reply from - Airtel_Presence (Airtel Delhi)

Dear Ankit,

I would like to inform you that your concern listed 5 Feb. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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3.
Thu, 10 Feb 2011 - Business Reply from - Airtel_Presence (Airtel Delhi)

Dear Ankit,

This is to inform you that your concern listed 5 Feb. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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2.
Sun, 06 Feb 2011 - Business Reply from - airtel presence (Airtel Delhi)

Dear Ankit,

This is to inform you that your concern listed 05 Feb. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Facebook - http://on.fb.me/cECyvS

1.
Sat, 05 Feb 2011  Message from iComplaints.in Helpdesk

An email communication has been sent to Airtel Delhi on February 5, 2011, 4:15 pm

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