i am kovirineni ravi kumar, i am using your credit card(4550 3895 2365 3049) long time.but first time shock messages recieved from citi bank . today ( 02-06-2010) two transactions 7,539 /-& 5,000/- diffrent times & diffrent areas. i am not done this transaction. message recieved after the shocked. i am not responsible this two transactions .kindly investgate and kindly credit the amounts immedately. what about going on credit cards . kindly credit the amounts immedately same credit card. if other wise kindly cancel card immedately.
kindly credit the early aspossible.
thanking you,
kovirineni ravi kumar,
kondapur,
hyderabad -500 032
********25.
040-23002545
Dear Mr. Kumar,
This is with reference to your email dated June 03, 2010.
We confirm having invalidated your card account on June 04, 2010.
As per the process followed in the credit card industry and our agreement with the Merchant Establishment, when a valid debit advice is received, we are obliged to pay the Merchant.
Our records indicate that the below mentioned transactions were approved in your card ending 3049.
Date Merchant Establishment Amount Approval code
June 02, 2010 GB WINES Hyderabad Rs. 5,000.00 065688
June 02, 2010 J C BROTHERS RETAIL Rs. 7,539.00 850136
On receipt of the valid debit instruction within the stipulated time period, the amounts will be debited to your card account.
We would like to inform that, we can proceed with any investigations only after the transactions gets debited to the card account. We regret our inability to cancel the authorization without void slip or a cancellation proof.
We would like to clarify that, when the card holder raise a dispute (within 60 days from the date of the transaction) if there is a suspicion over any transaction billed to the card account. We provide provisional credit on the disputed transaction and initiate detailed investigation on it and ensure that the customer interest is best protected. The customer will be held liable only in the event of a clear substantiation of the charge with appropriate evidence.
Hence, we request you to wait for the transaction to get billed to your card account and revert for us to do the needful.
If there is anything else that we could help you with at this juncture, please contact us via our Customer Access Points:
indiaservice@citi.com or log into Citibank online or our executives at CitiPhone banking are always at your service.
We assure you of our best attention at all times.
Sincerely,
S Prasad
Officer - Customer Care
An email communication has been sent to CITIBANK India on June 3, 2010, 10:45 am
Mr Kaustubh - please feel free to call on the following nos - senior citibank employees- any hr of the day
Kuldeep - ********75 ( Mumbai )
Mejo - ********92 ( Mumbai )
Anshu- ********10 ( Gurgaon )
Vishal Bhardwaj - India Head - ********55 ( Gurgaon )
Shutrado - ********07 ( Gurgaon )
These guys need to be taught a lesson for fleecing the public and being un-professional in their attitude.
There are several complaints against them and a lot of customers are having a tough time dealing with them.