Automatic Ticket Vending machine in Suburban station is kept for the purpose to solve the emergency need to take tickets instead of avoid waiting in the queue for a long time. But this purpose has not been getting fulfilled in few stations.

In meenambakkam station, most of the times the machine been kept off else its been under
in-operation.

And also topping up of the smart cards is not done in many stations and the ticket distributing staffs were simply replying to get top up in the neighbour stations.