Dear Sir


We received the following email from you

it is not mentioning The Amount and is debited to which account.


We are unable to understand that though the amount is getting credit to yr account the tickets are not issued but the payment is refunded, why?


We are trying to book our return tickets from Abu Road to Bandra Terminus

from 7/12/09 from different bank account and credit cards of ours. All the time payment was received by the railways and was returned back, and the tickets were not booked.


Finally you advised us to use alternative method of booking the tickets, so we sent our person to the station, and now the ticket window says that the waiting list is over booked and they will not take any more application for that train.


Because of fault at your end we are unable to get the returned tickets while our going tickets are booked. You are requested to allot us the return tickets for 26th Jan 2009 and oblige.


Following are the failure transaction ID\'s for yr information



01******** Settlement Failed Not Booked Rs 5215 AMEX

01******** Settlement Failed Not Booked Rs 5215 SBI Debit

01******** Settlement Failed Not Booked Rs 5215 SBI Debit

01******** Settlement Failed Not Booked Rs 5215 SBI Debit

01******** Settlement Failed Not Booked Rs 5215 SBI Debit


Since all the above transactions where the payment were received by railways and was refunded back without booking tickets and without any mistake on our part we insists the tickets be provided to us. The reason of payment gateway is not acceptable to us as it is not our problem. The transaction can not go on failing for 3 days consecutively.


Other wise we will be forced to take legal action for rejections of our booking in spit of reeving payment and refunding back without booking, probably in the interest of Railway staff at the ticking counter.


I hope to receive yr early full explanatory response.


Tarun Sheth

______________________________________________________________________

From: care@irctc.co.in [mailto:care@irctc.co.in]
Sent: Thursday, December 10, 2009 2:44 PM
To: Nalini Rudraraju
Subject: Email From IRCTC



____________________________________________________________________
This is a system generated mail. Please do not reply to this email ID. If
you have a query or need any clarification you may:
(1) Call our 24-hour Customer Care or
(2) Email Us care@irctc.co.in
______________________________________________________________________
Dear Customer,

The refund of Rs. for the transaction tried by you under reference no.01******** which has failed and later found that the payment has been debited to your credit card account has been credited to your credit card account at 10-Dec-2009 .
We suggest you to please retry the transaction, if not booked already. The booked tickets history can be checked to view the list of all tickets booked by you.
Warm regards,
Customer Care
Internet Ticketing
IRCTC