Dear Sir,
I would like your kind attention towards an SBI branch, MAIRWA (Code- SBIN0002975), the most horrible bank I have seen ever in my life of 71 years. Point wise problems there are:
1. For a single transaction like cash/cheque deposit or withdrawal, you will have to stand for at least 4-5 hours.
2. When you enter branch, you will find no space to stand even. There will be hundreds of customers and 4-5 staff firing each other.
3. You can not meet any branch official. The branch manager and other officers use to be rarely present in the branch.
4. The horrifying situation can be assumed when the staffs itself asks customers to go to other banks.
5. Unfortunately I have my a/c-11411424387 there for last 35 years and I find every customer helpless there including me. Now I am compelled to write this after experiencing this.
6. One event concerned to me- I applied for new Debit Card after I lost that in transit. Simultaneously I received my card at my address on 15 Jul 2011. Since then I visited the branch six times for getting my PIN, after travelling 18 KMs from my home in this age. Pathetic situation is that after struggling for two hours only I manage to ask some staff about arrival of my PIN. They use to reply-“It has not come”, without even having a glance at the register. This is what happened yesterday also. Now I am going out of station for next three months to my son. When I come back the PIN might be required to be regenerated and you can imagine my efforts required in that situation.
Therefore I appeal your intervention to make the situation in that branch at par to other SBI branches.
Your Faithfully
Baidya Nath Dubey
a/c No.-11411424387