Complaint by
pankaj on February 25, 2011, 3:04 pm in Mobile Service Providers
i am dr pankaj goyal from delhi, pitampura. bought a prepaid connection 8826526500 around three weeks back. u people disconnected the number and on enquiry i was asked to submit my documents again .i submitted all fresh copy of documents to ur office in sector 3 rohini in front of m2k rohini and was assured thr connection in two days. but it was still not functioning after 4 days and i went to that office agsin- i was told it will be on in ten min - no connection again ,i went again-i was told it will be on in an hour- again not functioning, next day again i went twice and i was told arrogantly that they have done there job and they do not know why it is not on and they have sent the mail and they can not do anything more. i tried on ur 9810198101 customer care several times and every learned person there told me that they have not recieved my documents and can not help me and asked me to wait for connection to senior who never picks up the phone-i tried all nodal officers numbers but they all are too busy to pick my unimportant call- waisted whole day on ur stupid connection which i could have utilised in treating my patients- feel like changing to other network- but told that it will be possible after 3 months of current provider usage. approaching u is like like breaking head with walls. u r big gods sitting somewhere and nowhere and we are big idiots to see ur adds and try ur services. nobody is answerable from ur side. this mail also will be of no use i am sure- but after this much trauma i will ensure some legal action to ur company.
dr pankaj goyal
9868849886
Dear dr pankaj goyal,
This is to inform you that your concern listed 25 Feb. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in
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An email communication has been sent to Airtel Delhi on February 25, 2011, 3:04 pm
Dear dr pankaj goyal,
This is to inform you that your concern listed 25 Feb. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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