Croma Retail - Fraud by CROMA retail online
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Complaint by: Jyotsna Verma on December 17, 2013, 7:25 pm in Mobile and Cell Phones

Hi,

I ordered LG Optimus G Pro GSM Mobile Phone (White) SKU: 178372, on Dec 13, 2013, My order no. is SLE002EC0002056.

I purchased this product because of good configuration shown on website (having 32 GB internal memory) and good price and my trust on TATA group. But because of small money they have broken my trust.

The product I purchased and the product I have received are different as I ordered for 32 GB Phone model but I received 16 GB model. (see attached snapshot of website)

When I complaint, they called me and told very rudely that They will not change product as they have only 16GB model.

Kindly help as I purchased this phone because of 32 GB internal memory only.

Regd.
Jyotsna Verma

Complainant's Goal: Please help me to get the product which I ordered (phone with 32 GB memory).
Complainant's Target: Croma Retail
Complaint Location: India › Delhi › Central Delhi
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Recent Comments
6.
Fri, 18 Jul 2014  Vaishali

Hi,

I have purchased Apple macbook air from sector 7, rohini branch on 17-july-2014 but at the time of purchase the product was not shown properly and taken receipt challan from me . After purchase i noticed minute scratch on body. I simply notifed this to Croma with in half an hour. They did not even listen my complaint and behaved very rudly
.pl. help.

Regards,
Vaishali
********22

5.
Sat, 28 Dec 2013 - Business Reply from - croma social media (Croma Retail)

Dear Jyotsna,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We are sorry to inform you that as of now 32 GB is not yet launched in India. Hence, we can't replace the product. We can go ahead and refund the amount with 100%. Kindly confirm the same, so that we can' go ahead and refund the amount.

Sincerely,

Team Croma

4.
Sat, 21 Dec 2013   Message By Complainant Jyotsna Verma

Hi,

Another worst experience.....

Just received a call from Croma/Mr. Venkat Murli (+91-40-********), He was saying that they will not replace my phone as they have only 16GB product right now.

He said (rudely): "Either use this 16 GB product or ask for credit note as there are a lot of customers like you."

Great!! Due to some of you, people have begun to HATE country's most trusted TATA GROUP.

When I ask his Manager's name/contact no., He told that he is not authorized to say his manager's name, Why ????

Why is it so confidential ?? Why are they hiding like Thieves ?? Aren`t they ??

I have to use this product only as they are not going to change my product with 32 GB.

@Mr. Joshi: Is it too hard to run this project honestly???


Thanks

3.
Sat, 21 Dec 2013   Message By Complainant Jyotsna Verma

Just received a call from Croma/Venkat murli/040********, He is saying that they have only 16GB product right now.

I have to use this product only as they are not going to change my product with 32 GB.

It seems that I have been fooled by TATA Group. ;-(

Please help....

2.
Wed, 18 Dec 2013 - Business Reply from - croma social media (Croma Retail)

Dear Jyotsna,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We have escalated this issue to the concerned team and we will get back to you with the closure soon.

Sincerely,

Team Croma

1.
Wed, 18 Dec 2013 - Business Reply from - croma social media (Croma Retail)

Dear Jyotsna,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma