I bought a nokia lumia 520 mobile on 19/11/2013 and within a month my phone gets over heated within 5 mins during browsing in normal 2G network.After I have taken my mobile to nokia care in koramangala and they asked me to wait for more than 1 hour and gave me the phone back that now the phone is working fine but the very next day the problem arised and customer care people told me to hand over the phone to the same nokia care center and I did the same. And after 1 week they are saying again that your phone is fine now and asking me to collect again. I have clearly told them that I don't need such a faulty phone again and provide a new phone or money back. They are not willing to accept this and someone from nokia called me that phones tend to heat and that's not a problem.How come I know that they have not replaced any parts in it and that too less than a month. Kindly do the needful.Im hereby attaching all the receipts and job sheets for your reference. Pls get me a new one or Rs 30000 for irresponsible behaviour and selling a faulty phone
1. Over 100 kms travelled twice.2.made us wait for an hour.3. Service centre / customer care people treated us like beggars.4. Traveling charge 1000 and phone charge for calling both customer care & service centre people nearly 30 times and approximate charge Rs 200.
Dear Rajesh,
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your contact details (phone number or e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Hi, sorry to hear about your experience. Please write to us on social@nokia.com and provide us with the following details
1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint
5. Job sheet Number
6. Care Centre location
We will have someone from the team connect with you.
Please mention your name on subject
Do include the complaint link in order to speed up the process.
Regards,
Team Nokia India.
Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC†& send it to 55555, within few seconds you will receive the list of NCCs in that city.
Dear Rajesh,
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your contact details (phone number or e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Dear Rajesh,
We are waiting for details so that we can resolve the issue.
Please send us your details on email Id customersupport@cromaretail.com or call us on 1********36.
Sincerely,
Team Croma