i had purchased a product with Naaptol.com HTC-G1 3G Android Mobile & had some technical problems so naaptol had requested me to send back the product for refund or replacement as per my discrition. I opted for refund, as committed by Naaptol refund was credited back to my card account. I was updated by the naaptol team on regular basis through emails.

I have seen many people commenting on Mouthshut.com also i have seen Naaptol replying to the posting & resolving the complaint.

Also, there are few BAD MOUTHS he just post when replied by Naaptol they dont bother to revert.

My experience with Naaptol was great & they are definitely excelling at customer service.