Hello Citibank,

A very bad customer experience. Please help and request you to look into this.

My name is Sudhanshu and i m from Navi Mumbai.

4-5 times i got a call from third party agents who told they r from citi bank. i am very frustrated by submitting the documents and did not get any respond.. i already did it for 4 times and i got a call from the people who are not from citibank. i also called citibank customer service but getting nothing.

Please look into this and for a resolution. Requesting you Citi bank please do not provide these type of services to third party people . You are loosing your customers.


please read the below email i sent to one of the person.
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From: sudhanshu.shrivastava@outlook.com
To: citicardsmumbai@gmail.com; poojasharmascb11@gmail.com; india.grievance.redressal.officer@citi.com
Subject: Complaint : Bad customer Experience Citi bank
Date: Fri, 21 Feb 2014 13:27:45 +0530

Hello Prachi,

after waiting for 15 days , i did not get my card yet.

You were calling me 100 times in a day for the documents submission and you were forcing me that it will take only take 3 days.

I was not intrested and also i know nothing will happened. i already did it for 4 times. but i trust you and i did it once again.

i do night shift but every time you disturbed me for the card and application.

i tried calling you multiple times but again that no: is not in Service.

Citibank is a international brand but you people dont understand that. i am very frustrated now and a very bad customer experience.

I am waiting for your call . if possible call me and clear my status in yes or no.

Otherwise i need to go Citibank and complaint all these things to Higher authority. i have all receipts with me.