I ,Mrs.Kanchan Gupta resident of Jammu purchased an Mobile handset Nokia 5030 from the dealer M/s Bhushan Radios Jammu Bill No 13310 Dated 19/10/2009,worth rupees 1900.But unfortunately the said Nokia 5030 handset had an defect with its keypad. So,I went to the nokia customer care center EMM ERR Computers,1/B ,Municipal Market