The BSNL telephones are dead and internet services not working since lasst 02 days in Sector-9 Gurgaon since BSNL cables are cut at various places by Airtel while digging for their cables. They have dug all around in entire sector and when asked for repair they say that they are having any provisions for repair from Airtel side. BSNL is sleeping since they are a govenment organization and they don\'t work over weekend. On Monday I am trying to reach the BSNL but all the phones are switched off. I have about a dozen numbers of various BSLN so called care takers including are manager, JTO and Lineman but none of their phone are operational. Ehwncalled on call center they just logg the complain as in normal routine without listening the severity of the issue after calling again and again, they just say that it will take 48 hrs. My all services are interupted since internat is not working, I am loosing my day\'s work and so many other coimmtments.
An email communication has been sent to Airtel Delhi on June 17, 2009, 11:45 am
Dear Customer,
This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolve the issue to your satisfaction.
Regards,
Mohsin Khan
Airtel Customer Service Team